Welcome to the ContactUS Work From Home program. These resources are available to assist you in setting up, configuring, and troubleshooting your work at home environment. 

These guides are comprehensive but evolving. If, after reviewing the information provided here, you are still having trouble. Please contact the ContactUS Support department as provided to you in your initial guides. 

The IT Support desk is staffed Monday through Friday; 8am to 7pm, Saturdays and Sundays; 9am to 6pm.

Freshservice Support 

https://cusc.freshservice.com/support/home

Frequency Asked Questions and Troubleshooting

1. FAQ

2. Getting started

a. Setting up your personal computer to connect to ContactUS

i. First Time Password Change

ii. Horizon View Install

iii. Horizon View Configuration and Use

b. Setting up your ContactUS Computer and configuring it for the first use

c. Configuring your USB drive

i. Video Tutorial

ii. Supplemental BIOS guides

3. Phone set up

a. Launching the Avaya program

b. Computer Audio

c. Other Phone Audio

d. Cisco Phones

i. Other Phone

j. Cisco Jabber Setup

e. Microphone Settings

4. Troubleshooting

a. VM Issues

b. Avaya Issues

c. Cisco Issues

d. On Demand/Blackout

e. Internet Speed Test

5. Support